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The information contained on this website is intended to be a summary only.
In case of a difference, actual Plan Provisions will apply.
Always refer to your Summary Plan Description for details.

 Home  FAQs 

Prescription Drugs - Frequently Asked Questions

I am a retiree.  Do I have to use Caremark?

Yes, effective January 1, 2003, all retirees are required to use the prescription drug plan in order to take advantage of lower negotiated rates at the Caremark network of pharmacies.  Click here to learn how to save money by using Caremark.


How do I mail order a prescription from Caremark?

Mail order is a cost-effective way to obtain medications you take on an on-going basis.  Mail order prescriptions are filled in 90 day increments (even if the script is for a year).  To fill a new prescription, you must submit a Mail Order Form and provide an original doctor’s script which indicates whether a brand name drug or a generic is appropriate.

When you need a refill, simply call Caremark at 1-866-818-6911 or log on to their website reorder. Your prescription will be sent to you via the US Postal Service or through a delivery service if special handling is required.


Does the Plan coordinate prescription drug benefits with other health plans?

Effective July 1st, 2015, The Plan will no longer coordinate prescription drug benefits with other coverage


How soon can I refill my prescription?

The Plan allows for you to refill your prescription refill after 2/3 of the prescribed dosage has been used.


What do I do if my prescription was denied at the pharmacy?

When the Caremark system rejects a prescription, the reason for the denial is transmitted to the pharmacist.  The pharmacist may call the Caremark Pharmacist Hotline at 1-877-478-1246, option 4, to resolve the problem.  If the problem cannot be resolved by the pharmacist, please contact the Administrative Office for assistance.


Why is my co-payment so much more for a brand name drug than a generic drug?

Co-payments for brand name drugs are higher than co-payments for generic drugs primarily because brand name drugs cost so much more than generic drugs.

Once a drug patent has expired, other companies may start to sell the same drug under another name.  The generic drugs are not normally advertised, helping to keep their costs to a minimum.  Generic drugs are required by the federal Food & Drug Administration to have the same quality, strength, purity, and stability as brand name drugs. 

By using generic drugs when they are available, participants can receive the same quality of health care for less money - and these savings can be used to help offset other health care expenses.  For these reasons, the Trustees have set the co-payment for generic drugs much lower. The Plan will not cover brand name when generic is available.



What is SilverScript?

SilverScript is a Medicare Part D Prescription Drug Plan with additional coverage provided by Alaska Electrical Health & Welfare Fund.  The plan is offered by SilverScript® Insurance Company which is affiliated with CVS Caremark®, Alaska Electrical Health & Welfare Fund’s current pharmacy benefit manager. SilverScript® has a contract with Medicare to offer prescription drug coverage.

SilverScript combines a standard Medicare Part D prescription drug plan with additional coverage provided by Alaska Electrical Health & Welfare Fund to close the gaps between the standard Part D plan and your current coverage.  Click on the links below for more information.  Click on the links below for more information.



More Prescription Drug Benefits Information

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