Alaska Electrical Trust Funds
For questions regarding health & welfare benefits or eligibility, pension & retirement, legal plan or to request a form call (907) 276-1246 or (800) 478-1246 (toll free). Call Mon – Fri, 8:00 AM to 5:00 PM.
Fax items to: (907) 278-7576
Email Us
Aetna Preferred Provider Network
1-800-US-AETNA (1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET.
Website: aetna.com
CVS/Caremark
Call CVS/Caremark customer care at (877) 478-1246
Website: http://www.caremark.com
Electrical Reciprocal Transfer System (ERTS)
Call the Administration Office at (907) 276-1246 or (877) 478-1246 (toll free). Call Mon – Fri, 8:00 AM to 5:00 PM.
Website: https://erts.ibew.com/index.htm
John Hancock Retirement Savings Plan
You can leave a message 24 hours a day at (833) 388-6466 or call Mon – Fri, 8:00 AM to 10:00 PM ET to speak to a service representative.
Website: myplan.johnhancock.com
Participant EDGE
If you have questions about your Participant EDGE account or need help logging in, call (206) 282-4100.
Email: helpdesk@zenith-american.com
Website: edge.zenith-american.com
Teladoc
Call to talk to a doctor for free 24/7 at 1 (800) TELADOC (835-2363)
Website: Teladoc.com
Download the app at the App Store or Google Play from your smart phone – search Teladoc.
Transcarent Planned Surgery
Call Transcarent at (855) 423-1299
Email: surgerycare@transcarent.com
Website: transcarent.com/surgery-care
VSP Vision Care
To speak to a VSP customer service representative, call 1(800) 877-7195 Monday – Saturday 6:00 AM to 5:00 PM PT.
Website: vsp.com
For Legal Plan Participants only:
FirstChoice Employee Assistance Program
For free, confidential services 24/7, call (800) 777-4114
Website: firstchoiceEAP.com
IdentityForce – Identity Theft Protection
Enroll by calling IdentityForce’s dedicated Alaska Electrical Legal Fund support team at:
Alaska Electrical Legal Plan Participants: (877) 204-8730
All other Plan Participants: (866) 721-3783
Website: https://www.identityforce.com
